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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laureen Crisafulli

April 16, 2024

5  out of  5 rating by Laureen Crisafulli
"Bob has been our agent here in Agoura Hills and Westlake Village for over 40 years. He is knowledgeable, efficient and really looks out for his clients. Forget online insurance companies, you need an agent that can take care of business. We would give him 10 stars if they let us!"
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Ken Butler

March 22, 2024

5  out of  5 rating by Ken Butler
"He has been my agent for many years now. He takes care of my personal and business auto as well as my home insurance. He has always been there when needed with any issue that has come up."
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Bruce Miller

March 19, 2024

5  out of  5 rating by Bruce Miller
"Bob has always been the definition of service. He is always there to answer any of our questions or concerns. He is a big part of why we have been with State Farm for over 40 years."
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Latitude 34N

March 14, 2024

5  out of  5 rating by Latitude 34N
"Bob is always very timely and responsive to all of our questions and insurance needs. He’s friendly, personable and has a ton of experience!"
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Annie Lambert

March 11, 2024

5  out of  5 rating by Annie Lambert
"I have never had a better insurance guy in my life, and I'm almost 74! Bob makes it all easy and always reasonable. I have homeowners and auto insurance with him and it is absolutely the best coverage I could hope for!"
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WFF Diva

March 11, 2024

5  out of  5 rating by WFF Diva
"I have been with Bob Downes for 40 years. Bob provides the confidence and expertise that you need when purchasing Insurance. Bob always looks out for my safety and highest protection in my coverage and policy choices. I trust him implicitly. Integrity, caring , Knowledgeable and honorable. Thank you Bob for all you do. Wishing a great 2023 for all."
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Toni Thomas

March 9, 2024

5  out of  5 rating by Toni Thomas
"Bob has been our car and home agent for many (many!) decades, and has been exemplary in keeping us on track with appropriate coverage. He manages this with consummate professionalism leavened with a wry sense of humor, and talking to Bobby is never a chore. He makes himself easily available, and returns calls quickly. Armed with his years of experience, he has been loose-herding us through the challenges of California’s insurance system for years. We would not want to do so without him."
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Jim Parker

February 19, 2024

5  out of  5 rating by Jim Parker
"Bob Downes is always on top of insurance issues, and initiates communication with his clients regarding current concerns. All this is done in a professional & friendly manner."
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Leon Kenyon

January 24, 2024

5  out of  5 rating by Leon Kenyon
"We have been with Bob Downes for at least 25 years, and we are completely satisfied with the service we have received. He has given us his personal attention whenever we've needed it. I like being able to contact Bob and know he knows our insurance history and has our back."
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Mary Johnston

September 15, 2023

5  out of  5 rating by Mary Johnston
"Bob has been my agent for more than 30 years. He has always been able to help with any issues I have had. He is simple the best. If I could I would give him far more than 5 stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
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Isabel Hyman

September 15, 2023

5  out of  5 rating by Isabel Hyman
"I have received an outstanding customer service from my agent Bob Downes he is the reason for my loyalty to this insurance prompt service every time I had need it assistance."
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Alessi Hartigan Casting

August 30, 2023

5  out of  5 rating by Alessi Hartigan Casting
"Bobby Downes is truly fantastic! I have been a loyal customer now for over 20 years and his exceptional customer service, punctuality and sense of humor are unmatched. I appreciate him and his solid smart advice immensely!"
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Francis McMinn

August 15, 2023

5  out of  5 rating by Francis McMinn
"Bob Downes has been insuring me for over 30+ years. Both Cars and the house. He has totally taken care of me for over 3 decades. A couple fender benders here and there, No Problem. Always takes the hassle out of getting back on the road. I have a Dear friend in my Agent Bob Downes. He is the reason that I have stayed with State Farm...There are less expensive insurance carriers out there, but only One Bob Downes... Thanks for being you Bob! Frank McMinn"
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Sirimalee Arumugam

March 29, 2023

5  out of  5 rating by Sirimalee Arumugam
"Our family have been with Mr. Bob Downes over 29 years. Bob is an outstanding Insurance Agent. He is witty, kind, caring, friendly, professional & extremely helpful. Bob gives excellent guidance & advice will go out of the way to offer help when you need it. You can count on Bob never fails to return your phone call. Thank you for the love, care & support provided all these years, we highly recommend Bob for all your insurance needs."
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Janet K Morton

February 24, 2023

5  out of  5 rating by Janet K Morton
"Bob Downes has been my agent for about 25 years. He always returns my calls in a timely matter and is always very kind professional and helpful. Wether I've gotten into an accident, need insurance for my daughter or have a home insurance question, he's always available to help. I highly recommend him. In fact I always recommend him. J K Morton"
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JOHN F. ESTRADA

February 2, 2023

5  out of  5 rating by JOHN F. ESTRADA
"Bob Downes (or as I call him, Bobby D) is the epitome of a professional and outstanding insurance agent. Which is why I have been with him and State Farm since 1998 - homes, vehicles, life - Bob offers expert advice and guidance on those areas whenever matters arose, but mostly it is his consistent high level customer service approach that makes him so outstanding. No inquiry is too small, and if any questions, he gets answers."
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Bryan Wainer

February 2, 2023

5  out of  5 rating by Bryan Wainer
"I have remained a customer of Bob's for years and I credit that with his unparalleled customer service. Most insurance companies simply treat you like another policy holder. Not Bob. Through thick and thin, I’ve been able to rely on him to provide me with clear guidance as to what I can expect from my policies, as well as what policies make sense for my specific lifestyle. I can confidently say that Bob genuinely cares for his clients and goes out of his way to ensure you have a great experience. I highly recommend reaching out to him for any of your insurance needs."
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Herbert ROLLO

February 1, 2023

5  out of  5 rating by Herbert ROLLO
"Bob Downes has been our State Farm Agent for decades . We were away from the house and needed a copy of our policy. 1 phone call to Bob and within 15 min it was done. Very happy with his prompt service As they say If Mamas happy everyone’s happy ! Thank you Bob"
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Wrye Martin

February 1, 2023

5  out of  5 rating by Wrye Martin
"Bob is the best - we've stuck with State Farm due mainly to his service and attention. The guy makes them look good. If he switched, we would..."
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Mark Weiner

February 1, 2023

5  out of  5 rating by Mark Weiner
"Bob has been my State Farm agent for over 30 years. In every interaction he had been professional, friendly, and responsive. Questions are answered promptly and the service could not be better!! He is what being a "Good Neighbor" is all about!"
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Gloria Downes

January 30, 2023

5  out of  5 rating by Gloria Downes
"He the best agent You can ever ask for, with and outstanding customer service and very knowledgeable, kind and always available for any question. Took care my insurance for nearly 12 years. Totally recommend him, thanks Love."
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Tarra Morton

January 28, 2023

5  out of  5 rating by Tarra Morton
"Bob is the best! Very reliable and communicative. He's also very kind and patient. Thank you for everything, Bob!"
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Laverne Pangburn

January 27, 2023

5  out of  5 rating by Laverne Pangburn
"BOBhas always been a receptive and courteous person. You call, he returns it efficiently!! Questions? He either answers them immediately or will tell u he'll get back to you and he does! He helps with questions about the policy what do I need and why!! To sum it up!!!"HE'S the BEST!!"
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Rossanna Taylor

January 13, 2023

5  out of  5 rating by Rossanna Taylor
"Amazing customer service orientated, gives quick responses and is very knowledgeable. He’s been my agent forever… thanks Bobby..:-)"
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Jess Thomas

January 12, 2023

5  out of  5 rating by Jess Thomas
"Although I am an experienced editor, I frequently do not understand the content or intent of State Farm communications. Throughout the decades of being the coverage agent for our home and vehicles, Bob has always been accessible, prompt and efficient at translating a business letter or issue for us."